I've got 2 wall sockets that I think are likely. We would like to show you a description here but the site won’t allow us. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. i don’t have a virgin media wall socket. Same thing happened, and on all the wall phone points. We would like to show you a description here but the site won’t allow us. Leave at least a six-inch gap between power cables and the Virgin Median coaxial cable to avoid interference with the signal. I don't have a virgin media wall socket and this is stressing me out. The wall box may be branded with the logos of an old cable TV company (not VM). Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. If however the socket itself has been removed you will need assistance. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. It's for plugging a router/modem and/or set top box into but it won't work if you don't have a virgin media account. Options. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2 0 Kudos. Re: No Virgin Media wall socket at installation - M100 Fibre Broadband. We would like to show you a description here but the site won’t allow us. Need to contact Virgin Media Customer. ago Sometimes you will get a random cable sticking out of a wall with no isolator. There are multiple different branded wall boxes inside our flat but none. charleykate10. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Account - Cable. If it’s damaged or not working correctly, it could be causing. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. The box and cables may have been removed by the previous occupiers. Hold the mount against your wall so the holes along the top and bottom line up with the holes you just drilled. Make sure that all of the cables are plugged in securely and that there are no loose connections. QuickStart, set up and connections. on 21-08-2023 20:36. If so phone Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Even though you had the cable there previously you don't have the isolator anymore and will need to have one. . Tuning in. Tudor. CryptoGetting Connected with Virgin Media is easy when you have a wall socket. Switched On Families. A Ti-Vo was installed in one of the upstairs bedrooms. From there, you can book a service engineer and have them come out to assist you with either repairing your faulty Virgin Media wall socket or installing a new one for you. AnthonyRaw1986. appointment wait times are usually based on how well populated your area is for techs and the current amount of work being pulled through, sometimes appointments get pulled forward or cancelled so you may get lucky. -a power cable for the hub's adapter. Can I still get online? The online phone service doesn’t let me speak to a person - 5206664I have just recently signed up with virgin media previously having sky but have no wall socket I think I need to book a engineer visit but don’t no how. Called 0800 052 1734 as well as 0800 953 9500. Unscrew the white cable with the black collar. Page 7 360 Mini box connected 360 Mini box by pushing it to your Virgin Media socket. Placed an order and the lady said we were eligible for quick start self installation. The cable fits in the socket shown in the image attached. Feed the screws provided with the mount kit through the holes on the mount and tighten them by hand. Learn more. I just ordered the self equipment kit, broadband and Virgin media TV and just noticed we don't have a wall media socket, can we contact - 5171519Here are answers to your most asked Virgin Media Broadband questions: Do you need a Virgin Media wall socket for broadband? Yes, you do. The internal box should be oblong, square one are for phone. Please see photos. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. VM don't send out the quick start kit unless there has previously been a VM connection in that property. 0 Kudos. We can certainly get an engineer visit booked for you to come and install things however we'll need to confirm your address details to ensure it's being booked on the correct account. There is an access panel in the ceiling for pipes and cables. Issue being I have no virginmedia wall socket, just a VM phone line and then a cable coming in beneath that - which I tried using. When ordered it didn't say anything about needing a VM wall socket. 14-08-2023 16:02 - edited 14-08-2023 16:05. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. I'm here to share knowledge, I don't work for Virgin Media. on 07-09-2022 19:28. The problem is the Hub is in my Study and the - 4964746. 1 ACCEPTED SOLUTION. Hi @jimmylam1221. Managing Your Account - Cable. I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it. You need a small spanner to remove this. ” I did not get a silver terminator cap in my packaging to send back. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. That would indicate the base station and the handsets are in communication with each other. Source: current tech for VM :) P. Account - Cable. The OUT terminal from the Technetix isolator has a terminator cap on it. 3. Wall Socket. Just run a cable from one of the network ports of the virgin superhub to your room… either terminated to a rj45 socket on a surface pattress or flying lead direct to where you need it to go. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2 0 Kudos. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. Hi, I have a Virgin Media wall socket, it's the white box in Picture 1. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. I'm thinking of leaving virgin media, currently have phone, broadband and TV with them and moving to VF for broadband only. So yes, following many takeovers, this is now your Virgin Media connection. Choose the best spot for your wifi hub. That said, availability is improving rapidly and Virgin Media now suggests that around 60% of homes in the country can access cable broadband deals. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. 11-11-2022 12:53 - edited 11-11-2022 12:58. The white cable has an isolator attached, the open end may be covered by a terminator cap, which needs removing (you need a. Account - Mobile. Tried looking but can't see a way to book an engineer for this? Thanks. those who. It should be free of charge. Don’t worry that it is not a threaded plug. Options. I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. We've taken the front of the box off and inside there is an isolator but nothing else. You can just disconnect the flylead from the isolator tho as it has a barrel on it. I’m aware that virgin media has been used in this flat before and I qualified for a quick start kit however there is no virgin wall - 5134896. If it is a loose cable only, you will need one of these to connect the Quickstart cable. A master socket is the main socket for the phone line in your home, not an extension socket. 39K; jbrennand. Wait a couple of minutes before plugging the cable firmly back into the telephone box socket and the router. The cable in the second picture is the one you need to connect too. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. There are multiple different branded wall boxes inside our flat but none seem to be properly connected. 0 Kudos. I have checked outside and there is a brown box shared with the neighbour. No wall socket. You can test they’re secure by checking they don. Explain what needs to be done and book an engineer visit. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Stay safe online. I’m a new Virgin customer, and the previous occupants used a different provider. But I have no Virgin Media Wall socket in my house. Virgin offers self-install to properties that have recently had a service. I have the most. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. If you would pay an electrician to do it you may as well pay virgin and then you know it's done right. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. on 23-10-2022 13:36. 0 Kudos Reply. Can I order an engineer please. I noticed Hub5 has ethernet sockets, but game consoles and pcs are too far to connect to the Hub5 directly. If your not a virgin media customer then nothing. Please there is no virgin media wall socket and I don't know how to go about the installation. I am so sorry to hear that you seem to be missing a wall socket in the home. I've looked for an external box but cannot. Hey guys, so I have a Virgin Media SIM only plan £8 for 12gb, anyway, my question is if Virgin Media is moving to o2 anyhow/Virgin Media SIMs to o2 network now, do you think I could get my SIM in the volt bundle to upgrade the speed of the Wi-Fi, as when I go to the offers, all I can see is £12 for. Adduxi. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it. 24-03-2021 05:06 PM. But I have no Virgin Media Wall socket in my house. 63K; 3. From there it is going into the white distribution amplifier. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Browse. signed up and was given the option of self installation. Panting like a fiend. VM BB TV Landline. Plug into the Virgin Media wall socket. Push fit the VM-supplied lead onto the socket. I can only find the TV socket. Virgin media wall socket in an unusable place. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoFlashing red is normally telephony fault or no signal. I have only got one rectangular shaped white socket (Shown. I will private message you now to confirm your details. Sorry man. If there are any issues with the date or time please let me know and we can look to alter this to something more suitable. Don't touch any of wiring on the exterior yourself or Virgin will not be too happy about it. Security matters. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. No Virgin Media wall socket in my apartment in QuickStart, set up and connections 7 hours ago;Sadly a lot of sockets get removed from properties, which VM have no knowledge of. Tudor. VM. Re: My house wall socket that cannot fit to VM hub. Don't touch it. I was thinking I could just cut the cable at the wall and hook up a nice wall socket. It uses a technology called RF over Glass (RFoG) so they can use same hubs and tv boxes. Then push the connector VM have provided over the screw thread. Forum Team. Back a step. Re: My Flat doesn’t have wall socket. I'm a Very Insightful Person, I'm. on 04-02-2023 11:17. Account - Mobile. Can anyone advise on this issue, or I think that should be set up by an engineer from VM. 1 said to wait until today and she would enable the hub overnight, but it still doesn’t work. both appear. 2. 14-08-2023 16:02 - edited 14-08-2023 16:05. We can certainly look to get an engineer booked in for you. The box and cables may have been removed by the previous occupiers. Broadband Deals. Check service status. The second socket is in the study and I need a wired connection here. The cable that comes from the wall is an F-type cable and what goes in the TV is a normal TV cable, so I bought an F Type to Coax TV Cable to connect those two. Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. Mobile Your Account. My router does now provide internet but the light is always yellow and it. Switched On Families. It should be free of charge. 19K; 36; 98; Sofia_B. The Virgin Media connection can be loose cable, perhaps from the outside you can see where it enters. Options. Kind regardsHi, I ordered a broadband only package and was told my address was applicable for a self install kit. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. Explain what needs to be done and book an engineer visit. If you can get Quickstart, you can choose one of two delivery options. Pop the power cable into a nearby plug socket, and turn it on. The Openreach sockets do not work for Virgin Media. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. . . Next, connect the power cable. Just push to fit Firmly push the end of the cables into the sockets. Step 3. Unlike previous broadbands I used to have where it was just a simple plug into the wall, I can’t. New Install Assistance. The first thing they should have said, right at the start… right at the beginning…In order to use Virgin Media products YOU WILL NEED A VIRGIN MEDIA SOCKET. If the Hub 3's telephone service has never worked, re-connect the phone the telephone wall socket to see if that is still live. No, any cables within the house can be touched as much as the householder wants to touch them. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. If possible, I would like to get rid of this rather ugly white. If you look into the back of your Hub, you'll see a port. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Account - Mobile. If you take a look at the back of your Smart Hub, you. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. Hey @Aslamali14 thanks for reaching out to us and a warm welcome to the Virgin Media. Connect the Hub’s power cable with the blue tab. just moved in, can see the brown cable coming in from outside but there's no VM. . I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in - 5321685. Connect the Hub’s power cable with the blue tab. The box and cables may have been removed by the previous occupiers. firmly into place. Broadband and TV deals. There is no way I can insert the isolator cable into the - 5223924. Aug 8, 2019. You can possibly do this in two ways. Solved: Previously, I had BT connection so I need a wall socket. I received my quick start kit today and have tried to connect my Hub4, but it is flashing red. My order is p. If you really need to take them off, just use a screwdriver to unscrew the screws. Unlike the pictures I’ve seen elsewhere, we do not have the cable coming out of the wall socket to plug the wire into. I expect it is a male F plug on the cable, they don’t make female F plugs. In that case call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I have taken a look on our side and can see you have spoken with the team regarding this. 2. Subscribe to RSS Feed;. Options. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. The answer is yes. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you. Once your kit is delivered though it will be activated shortly after and VM will start charging you for your package so it is in everyone's interests to get a tech out asap to connect you. There should be a wall mounted box somewhere inside that has an F socket on it. The wall socket is currently in the living room and I need it moved to another room. Virgin Media Community. You can also check for a loose cable as not all properties have a socket. How do I book an engineer to come out - 5345632. how can we go about changing our self install to. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. Tudor. on 21-08-2023 20:36. Hi Nat, I'm having the same issue - have been sent a quick start package but we don't have a Virgin wall socket to connect it to, or any - 5119737But I have no Virgin Media Wall socket in my house. Kit arrived today…no wall box so unable to install. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Could you please advise my next steps! Thank you, AlexHello I just moved to a new apartment and Virgin broadband is available in this area, I received my Hub 3 today plugged all the cables( Sat 1+2 sockets)but only the green light keep flashing. We do not have virgin so are we able to cut the wires - 5195119. 5K. We're here to help. Options. I was trying to book an engineer but I didn’t get anywhere. The plan is for it to be switched off at the end of 2025 and for all landline services to be offered digitally. 29-12-2022 20:58 - edited 29-12-2022 21:00. on 30-12-2022 13:41. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. Or if the other end of the white cable is in a more useful. Residential Hub (3/4/5) offer telephone service in both Router and Modem modes. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. I am going to send you a private message. Tudor. So you can either unscrew this one & push on the connector provided in the Quick Start pack. VM BB TV Landline. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. If you need to connect additional computers then you can put a network switch on the end of that cable and connect your computers to that. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. This is a little untidy for my likeing. In my case the BT socket is no longer used at all and my phone connects into the back of the Virgin Hub - no additional socket on the wall needed. The large Eurobell wall box is where you would connect. Don’t plug the power cable into a plug socket yet. Account - Cable. I have received my quick start-up kit. These are designed to push over the screw thread on the socket. Speed If all that fails then call the pre-installs team on 0800 052 1734 and asked for a manned installation. SpeedVirgin don't use phone cables, they use coaxial cables similar to that used with TV antenna feeds. --. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. Give the pre-install team a call on 0800 052 1734 as you will need a manned install to reinstate the isolated outlet. The UK isn’t the first country to make this move. Plug the cables into the hub. Plug the end of the telephone cable you unplugged from the wall socket into the adapter. Virgin Media; My Virgin Media. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. We're pleased to hear you're thinking of rejoining us. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. My previous sky microfilter attached here. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. What you want is a telephone line extension from the hub to where you want the phone base unit located. Back a step. Hi guys, I have just moved into a property which I know had virgin broadband however I have ordered my install kits which has been delayed! I work from home so need set up ASAP. Options. You will only have been sent a QuickStart pack if the premises previously had VM. Please help. It is really quite simple. What confuses some people is the push-on connector provided. a week ago. sophiekerrs. Hi I ordered the Quick start set bit it seems i dont have the wall soket i need to install the kit. on 30-09-2022 14:24. However, I do not have any of the specified wall sockets available. Subscribe to this message's RSS feed. However, I do not have any of the specified wall sockets available. Step 2. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Push the white cable with the black label into the Hub. Joining in 143 Views. We have tried plugging it into the only box we found it would fit but no luck. Thanks robertdwhite, I have booked a visit for the next available slot which you can view here via the MyVM app. I also have this other dual cable going to the Smart Hub. Re: No Virgin Media wall socket internally. Tudor. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. The box and cables may have been removed by the previous occupiers. 2 Install your Broadband Install your Broadband Connect the end of the isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. This setup works with any of our TV boxes powered by TiVo. At least spell your title correctly jeezus . If you look into the back of your Hub, you'll see a port named. Virgin Media Wall Socket Example 2. Or you may be quicker than average! You won’t be involved the whole time. I'm a Very Insightful Person, I'm here to share knowledge. i don’t have a virgin media wall socket. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Very poor advice. please - 5241140 We would like to show you a description here but the site won’t allow us. Turn on your TV and get connected. I want to install virgin media after using talk talk for many years, I checked that I have the virgin media socket but after watching and reading the installation guide my virgin media socket looks different, i removed the white cap covering it and it. Account - Mobile. Account - Cable. to be phone lines. We have ethernet wall sockets in most of rooms in our house, and they worked great with other companies broadband. . I have signed up as a new user for Virgin Fibre. Re: I need a Virgin Media Wall Socket. Save £105. Tudor. If you have no luck you will need a technician’s install. I do not have a Virgin media wall socket and need to book an installation but am a tenant of a property and am having trouble getting the landlord to book it himself as I don't have details like his memorable word for phone use. We don't have a a Virgin Media wall socket, just an old NTL one which doesn't have a socket for the cable. I would get virgin to do it. 1. 3 minutes ago. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Two virgin media wall. It is actually a VM box but a very old one, even though it was still in use just over a month ago. I can’t find a virgin wall socket I have followed the wires from omni box which leads me to a black wire. on 12-01-2023 10:45. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put the Wi-Fi there. . How long will the QuickStart installation take me? WiFi Hub - 30 mins. Hi all, I have received my package 2 days ago but I can't complete the set up due to a lack of a Virgin Media wall socket. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. com We're sorry to hear that there is no longer a Virgin Media wall socket in your property. When the door-to-door salesperson from VM was negotiating my contract with me he assured me that my flat was already hooked up (he looked it up on his tablet), but. Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. Sometimes you'll just have a wire coming in rather than a wall socket. If your virgin phone line is not working, There could be a network issue in your area – by signing in to your • Check for. Tudor. Chatter and natter. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. If you really need to take them off, just use a screwdriver to unscrew the screws. We can certainly get a move of the equipment. Faulty Virgin Media wall socket: This is the point where your Virgin Media service enters your home. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. But I. All forum topics; Previous topic; Next topic; 1 REPLY 1. As bertles says it looks like a Satellite TV outlet that's been installed during decoration/the original build given it's unbranded, and recessed. The wireless option only applies for everything that is internet-based, which is all your minibox recording and online/OnDemand services. on 23-10-2022 13:36. The first wall socket is in the lounge and that's where the Virgin Media hub is too. Why have I been allowed to take out a self home kit if it is - 4868899. nor can I find a external brown box.